# Revoking access

You have the right to revoke access to your health information at any time. This guide explains how to withdraw your consent and manage your data with Flexpa.

## [Your rights](https://www.flexpa.com/docs/guides/patient/revoking-access#your-rights)

When you use Flexpa to access your health information, you have the following rights:

- **Access and export** - Request a copy of the information we hold about you
- **Revoke connections** - Withdraw your consent for any connected health plan at any time
- **Delete your data** - Request deletion of your personal information
- **Opt out of sharing** - Opt out of having your information shared through TEFCA

Flexpa does not charge any fees for accessing, exporting, or deleting your information.

## [How to revoke access](https://www.flexpa.com/docs/guides/patient/revoking-access#how-to-revoke-access)

There are several ways to revoke access to your health information:

### [Option 1: Self-service (recommended)](https://www.flexpa.com/docs/guides/patient/revoking-access#option-1-self-service-recommended)

The fastest way to revoke access is through our privacy portal:

1. **Visit** [privacy.flexpa.com](https://privacy.flexpa.com/)
2. **Log in** to your account
3. **Select** the connection you want to revoke
4. **Confirm** your revocation

Your access will be revoked immediately upon confirmation.

### [Option 2: Email request](https://www.flexpa.com/docs/guides/patient/revoking-access#option-2-email-request)

You can request account deletion or exercise any of your data rights by emailing us:

**Email:** [privacy@flexpa.com](mailto:privacy@flexpa.com)

Include the following in your request:

- Your full name
- Email address associated with your account
- The specific action you're requesting (revoke access, delete account, export data, etc.)

### [Option 3: Phone request](https://www.flexpa.com/docs/guides/patient/revoking-access#option-3-phone-request)

You can also contact us by phone:

**Phone:** (707) 654-4982

## [What happens after revocation](https://www.flexpa.com/docs/guides/patient/revoking-access#what-happens-after-revocation)

When you revoke access to a connection:

1. **Immediate effect** - We stop accessing new data from that health plan
2. **Data deletion** - Your personal information is deleted within 45 days
3. **Confirmation** - You'll receive confirmation that your request has been processed

Some information may be retained if required by law or for audit purposes, but it will not be used for any other purpose.

## [Data retention](https://www.flexpa.com/docs/guides/patient/revoking-access#data-retention)

After you revoke access or request deletion:

- **Active accounts** - Data is deleted within 45 days of your request
- **Terminated accounts** - Data is deleted within 45 days of termination
- **Dormant accounts** - If your account has no activity for over a year, data is deleted within 45 days of the dormancy period

## [Withdrawing consent](https://www.flexpa.com/docs/guides/patient/revoking-access#withdrawing-consent)

By revoking access, you are withdrawing your consent for Flexpa to:

- Access your health information from connected health plans
- Store your personal health information on Flexpa servers
- Share your information with the application that requested the connection

Revoking access with Flexpa does not affect any data that has already been shared with third-party applications. Contact those applications directly to manage data they have received.

## [Need help?](https://www.flexpa.com/docs/guides/patient/revoking-access#need-help)

If you have questions about revoking access or need assistance:

- **Email:** [privacy@flexpa.com](mailto:privacy@flexpa.com)
- **Phone:** (707) 654-4982
- **Privacy portal:** [privacy.flexpa.com](https://privacy.flexpa.com/)

For more information about how we handle your data, see our [Privacy & Security Notice](https://www.flexpa.com/docs/privacy).