# Support

## [#](https://www.flexpa.com/docs/support#general-inquiries) General inquiries

Do you need to get in touch with us for a general or support question?

- Email support is available at [support@flexpa.com](mailto:support@flexpa.com)
- Target time to acknowledgment: 8 business hours
- Target time to resolution: 2 business days from acknowledgment
- Available 9:00 - 20:00 EST / M-F
- For faster resolution, include the `X-Request-Id` value found in the response header of your API request (if applicable)

## [#](https://www.flexpa.com/docs/support#test-mode-support) Test mode support

Has your team registered a [test mode](https://www.flexpa.com/docs/test-mode) application?

- We offer support for your team via a dedicated Slack channel
- Target time to acknowledgment: 4 business hours
- Target time to resolution: 1 business day from acknowledgment
- Available 9:00 - 20:00 EST / M-F
- For faster resolution, include the `X-Request-Id` value found in the response header of your API request (if applicable)

## [#](https://www.flexpa.com/docs/support#live-mode-support) Live mode support

Has your application [gone live](https://www.flexpa.com/docs/guides/going-live) with Flexpa?

- Target time to acknowledgment, target time to resolution, availability hours and Slack channel are the same as in Test mode.
- Additionally, if your organization has signed a Service Level Agreement with Flexpa, your acknowledgment and resolution time windows may differ from the standard level of support.
- For faster resolution, include the `X-Request-Id` value found in the response header of your API request (if applicable)

## [#](https://www.flexpa.com/docs/support#patient-support) Patient support

Are your patients having trouble connecting to Flexpa? We have many self service Patient Guides for fastest resolution. If you're receiving an error that these guides cannot assist with, you can [report the issue here.](https://www.flexpa.com/docs/guides/patient/report-issue)

- [Identity Verification Guide](https://www.flexpa.com/docs/guides/patient/identity-verification) - Connecting with CLEAR or ID.me
- [Steps to Connect](https://www.flexpa.com/docs/guides/patient/steps-to-connect) - Health plan connection walkthrough
- [Troubleshooting Tips](https://www.flexpa.com/docs/guides/patient/troubleshooting-tips) - Common issues and solutions
- [Plan definitions](https://www.flexpa.com/docs/guides/patient/plan-definitions) - Information about specific health plans

## [#](https://www.flexpa.com/docs/support#ideas-and-product-requests) Ideas and product requests

Do you have a product idea or a feature request? Check out [Flexpa's Github Discussions board](https://github.com/flexpa/community/discussions), where you can share your ideas and vote on others' ideas. We use this board to prioritize our product roadmap, so your feedback is important to us!

[Status](https://flexpastatus.com/) [Twitter](https://www.twitter.com/flexpa) [GitHub](https://www.github.com/flexpa)